Terms and Conditions
1. Introduction
Welcome to Forever Friend Pet Co. These terms and conditions outline the rules and regulations for the use of Forever Friend Pet Co.'s Website, located at https://foreverfriend.com.au.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Forever Friend Pet Co. if you do not agree to take all the terms and conditions stated on this page.
2. Definitions
- Website: refers to https://foreverfriend.com.au
- User: refers to anyone who accesses or uses the Website.
- Company: refers to Forever Friend Pet Co.
- Products: refers to pet treats and any other items available for sale on the Website.
3. Eligibility
By using our Website, you confirm that you are at least 18 years old or accessing the Website under the supervision of a parent or guardian.
4. Orders
4.1 Order Acceptance
- All orders placed through our Website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason.
4.2 Order Process
- Once you place an order, you will receive an email confirmation. This does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
4.3 Product Availability
- All products are subject to availability, and we cannot guarantee that items will be in stock at the time of your order.
5. Pricing and Payment
5.1 Pricing
- Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products without prior notice.
5.2 Payment
- Payments can be made using credit cards, debit cards, shop Pay, and other payment methods. By placing an order, you agree to provide current, complete, and accurate purchase and account information.
6. Shipping and Delivery
6.1 Shipping
- We ship to Australia wide. Shipping costs and estimated delivery times will be provided at checkout.
6.2 Delivery
- We are not responsible for any delays in delivery due to events outside our control.
7. Returns and Refunds
7.1 Returns
We accept returns within 14 days of delivery receipt. Items must be unused and in their original packaging. If you are unsatisfied with your purchase, you may request a return, and we will review and decide whether to accept the return on a case-by-case basis.
7.2 100% Satisfaction Guarantee
At Forever Friend Pet Co., we stand behind the quality of our products with a 100% satisfaction guarantee. If your furry friend tries our treats and doesn't like them, or if you are unsatisfied with your purchase for any reason, you may request a refund. We will review and decide whether to accept the refund on a case-by-case basis.
7.3 Refunds
Refunds will be issued to the original payment method.
8. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Forever Friend Pet Co. and protected by copyright laws.
9. Limitation of Liability
To the fullest extent permitted by law, Forever Friend Pet Co. shall not be liable for any damages arising out of or in connection with your use of the Website or products purchased through the Website.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
11. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.
12. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Forever Friend Pet Co.
sales@foreverfriend.com.au